Abstract: Objective To investigate dental patients’satisfaction for the medical service in the main hospitals of Hangzhou. Methods The patients were divided into four groups as teenagers, youths, middle-ages and old-ages. A self-designed questionnaire survey was conducted among the patients at random, which included patients’satisfaction and opinions towards the service of the doctors and nurses, such as techniques, attitudes, environments, charges and so on. Results This survey’s effective rate was 98%. The courtesy of the reception staff, the nursing service and the doctors’operation techniques got the highest satisfaction from the old patients. 45.4% of the young patients expressed that they had a slight discomfort when treated, which topped the four groups. More than 98% of the patients thought they had got the relevant advice on oral health nursing. As for the waiting time, the four groups agreed that it was fair. Conclusion On the whole, patients in Hangzhou felt satisfied with the main hospitals’dental medical service. It was suggested that dental consulting rooms should be set up and the professional levels be improved.

Key words: [Key words] Department of Stomatology, the satisfaction from patients, Investigation and analysis